We have compiled a list here of some of the most Frequently Asked Questions which we hope will help you understand the use of this site.
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Q: Is Grand Explorer a travel agency ?
A: No. Grand Explorer is a Canadian registered company which operates as an online travel magazine
written by a travel professional with over 30 years experience in the travel industry.
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Q: How can we make reservations with you if you are not a travel agency ?
A: Grand Explorer is affiliated with the American Express (Canada) and Joystar (USA)
consortiums and all sales are processed through them.
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Q: Who will be handing our travel arrangements for us ?
A: A dedicated agent with over 30 years experience in the travel industry will oversee all travel
recommendations and bookings.
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Q: How can I pay for my holiday ?
A: You can pay by credit card, bank draft or money order
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Q: To whom do I pay my vacation ?
A: All funds are processed through 1) American Express (Canada) or 2) Joystar (USA) affiliates.
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Q: What is the process for reserving a vacation ?
A: You simply fill in our "Travel Request" form and we will confirm your vacation within 24 hours. If you are unsure where you would like to travel, we can make suggestions for you based on your personal preferences and send you several options for your perusal.
Once you have decided on a vacation we will send you a detailed confirmation statement for you to look over and approve. Upon receipt of your approval and payment choice, we will make the necessary arrangements for you and send you your final invoice.
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Q: If I have no idea where I want to go, can I just get suggestions from you ?
A: Of course, simply tell us your planned travel budget and we can make several suggestions tailor-
made to your specific requirements.
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Q: Once I pay for my vacation, when and how do I get my documents ?
A: All documents are sent 3 weeks prior to departure via Federal Express.
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Q: Why should I purchase my vacation through you ?
A: 1) The main reason you should buy your vacation from us is that we know the business very well
through 30 years of industry and world-travel experience. We custom design your holiday based
on your personal choices in travel. We don't fit the client to the trip, we fit your vacation to you.
2) We are an independent source therefore we can be unbiased in recommending the holiday which
is best for you, not the travel supplier.
3) All reservations are processed through American Express or Joystar, the largest and most
trusted travel consortiums in the world. With the American Express garantee you are assured of
having a travel office that can help you in any city in the world should you require assistance.
4) We do not recommend any holiday or product which we have not experienced personally.
5) We only deal with established industry suppliers who have been in business for many years.
6) We take the confusion out of surfing the web for the best travel offerings by doing it for you.
7) You can reach a "human" representative seven days a week for any inquiries.
8) Joystar and American Express are members of the Better Business Bureau; CLIA and IATAN
9) Each client receives a membership card which allows for referral bonuses. There are four
categories of cards, each containing distinct travel perks and benefits: Bronze, Silver, Gold and
Platinum. You can see the features of each card by CLICKING HERE.
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